Refund and Returns Policy

At Frostfire Apparels, we want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward refund and returns process. Please read the following guidelines carefully to understand our policy:

1. Refund Eligibility:

You have 2 days from the date of delivery to request a refund.
The item(s) must be unused, unworn, and in their original packaging.
2. Returns Process:

To initiate a return, please contact our customer support team at info@webratsolutions.com and provide your order details.
Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
3. Return Shipping:

Customers are responsible for the return shipping costs, except in cases where the return is due to our error or a defective product.
We recommend using a trackable shipping method to ensure the safe return of the item(s).
4. Refund Processing:

Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed within [number] business days, and a credit will be automatically applied to your original payment method.
5. Non-Refundable Items:

Certain items, such as personalized or customized products, underwear, and swimwear, are non-refundable and not eligible for return.
6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or provide a full refund, including return shipping costs.
7. Order Cancellation:

You may cancel your order within [number] hours after placing it. After this period, the order cannot be canceled as it may already be in the shipping process.
8. Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
9. Customer Satisfaction:

Your satisfaction is essential to us. If you have any concerns or questions about our refund and returns policy, please do not hesitate to contact us.

Please note that this policy is subject to change without prior notice. We recommend reviewing our refund and returns policy whenever you make a purchase to stay updated on our guidelines. If you have any further questions or require assistance, please contact our customer support team, and we will be happy to assist you.

 

Thank you for choosing Frostfire Apparels. We value your business and are committed to providing you with the best shopping experience.